The main objective of this project is to develop the frontend for a new feature called "Call To Request" for the RADAR dashboard. This feature is designed to allow our Call Center Agents to manually submit roadside assistance requests on behalf of users who are unable to use the Road Ally mobile app.

The key goals of this project are:

• To ensure inclusive access to Road Ally's services for all drivers, regardless of their access to a smartphone or internet.
• To provide a seamless and efficient tool for our Call Center Agents to input all necessary details for a service request, leveraging the existing backend API.
• To enhance the requester's experience by providing automated updates via text messages and emails, ensuring they have peace of mind and transparency throughout the service request process.

Upon completion of this project, the student team will deliver the following key outcomes:

• A Fully Functional Frontend: The core deliverable will be a functional "Call To Request" dashboard panel within our existing RADAR admin interface. This will include all required fields for a Call Center Agent to submit a service request.
• A Seamless User Experience: The frontend should be intuitive and user-friendly, allowing agents to efficiently handle requests in a high-pressure call center environment. This includes features like address search, dropdowns for service types, and clear input fields for requester information.
• Integration with Backend: The frontend will be fully integrated with our existing backend APIs, ensuring that all submitted requests are correctly dispatched to eligible nearby Allies in real-time.
• Documentation: The team will provide clear and comprehensive documentation of the code and the implementation process, which will be critical for future development and maintenance.

This project will provide a tangible, production-ready feature that will directly expand Road Ally's market reach and inclusivity.